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Owned and operated by Outdoor Space USA, we are happy to answer questions about patio furniture, pergolas, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like pergolas and dining sets may ship via freight carrier with tracking provided.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number on the carrier's website or contact us if you need help locating your shipment.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in their original packaging and unused condition. Please contact our team to start the return process and receive a return authorization.
Can I exchange an item for a different style or color?
Yes, exchanges are available for items in stock. Reach out to us with your order number and the item you would like instead, and we will walk you through the next steps.
What materials are your patio furniture sets made from?
Our collections feature a range of weather-resistant materials including powder-coated aluminum, all-weather wicker, and UV-protected fabrics. Each product page lists the specific materials used so you can choose what works best for your outdoor space.
Do your pergolas require professional installation?
Most of our pergolas are designed for at-home assembly and include detailed instructions along with all necessary hardware. For freestanding models, two people can typically complete installation in a few hours on a level surface like a patio or deck.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
Backed by our 30-day return window, so you can shop for your patio or deck with confidence.
